1. Introduction
ThreadTrak ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you use our browser extension, website (threadtrak.com), and related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
A. Information You Provide to Us
- Account and Payment Information: When you purchase through our store, we collect your email, name, order metadata, and fulfillment status. Payments are processed by Stripe and PayPal. We do not store raw card details.
- Support Communications: If you contact us via email or social media, we collect the information you provide to resolve your inquiry.
B. Information Collected Automatically
- Store Cookies: We use `tt_session` for cart and checkout continuity. With marketing consent, we also use `tt_aff_ref` for affiliate attribution.
- Usage Data: We may collect anonymous, aggregated data about how the extension is used (e.g., "Focus Mode activated 500 times") to improve product performance.
- Device Information: We may collect standard log data such as your browser type, operating system, and IP address for security and debugging purposes.
C. Data Processed Locally (The "Local-First" Promise)
ThreadTrak is architected to prioritize your privacy. The following data is processed locally on your deviceand is not sent to our servers:
- Your X (Twitter) login credentials and cookies.
- The content of your DMs (Direct Messages).
- The content of threads you browse or map.
- Your drafted replies and notes.
3. How We Use Your Information
We use the collected information for the following purposes:
- To Provide the Service: Verifying your license key and unlocking features.
- To Communicate with You: Sending transactional emails (receipts, license keys) and product updates (if you opt-in).
- To Improve the Service: Analyzing usage trends to fix bugs and prioritize new features.
- To Protect Our Rights: Enforcing our Terms of Service and preventing fraud.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: We use third-party services (like Stripe and PayPal for payments, Supabase for backend data services, and Vercel for hosting) to operate our business. These providers have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
- Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.
5. Data Security
We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Third-Party Links
Our Service may contain links to other sites (e.g., X/Twitter) that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. GDPR Rights & Requests
If you are in an applicable jurisdiction, you can request data export or deletion for store records linked to your purchase email. We process requests via our GDPR export/deletion procedures and retain only legally required records (such as financial/tax records) for compliance periods.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@threadtrak.com